Shuangfan Shuangfan

中文
Service Support

Excellent service, casting double sail quality, double sail trustworthy

Shuangfan Battery Co., Ltd. with a high starting point, high standards, through unremitting efforts and improvement, with a complete range of varieties, excellent quality, excellent service and flexible marketing mechanism ushered in the patronage of guests from all over the world. The company in line with the principle as always, for every project, every customer to provide quality cable products. Our company on the pre-sale, sale, after-sales service to make the following commitments:

1. Pre-sales service

1.1 product consultation: Our professional sales team will answer customers' questions about Shuangfan batteries in detail, including product performance, specifications, application scenarios, etc., to ensure that customers have a full understanding of the products.
1.2 technical support: We have a strong technical team that can provide personalized technical support and solutions according to the actual needs of customers to ensure that customers can choose products that suit their needs.
1.3 sample provision: In order to help customers understand the product performance more intuitively, we will provide samples for customers to try to ensure that customers can fully experience the advantages of the product before purchasing.
1.4 customized service: according to the special needs of customers, we will provide customized services, including product customization, packaging customization, etc., to meet the individual needs of customers.

2. Service in Sale

After the customer orders, we will provide full tracking in-sales service to ensure that customers can receive the products smoothly and quickly.

2.1 order tracking: We will update the order status in real time to ensure that customers can keep track of the progress of the order.
2.2 logistics coordination: We will work closely with logistics companies to ensure that products can be delivered to customers on time and safely.
2.3 payment support: We provide a variety of payment methods to meet the different needs of customers and ensure a safe and convenient transaction process.
2.4 Questions: Our customer service team will be ready to answer any questions or problems while the customer is waiting for the product to arrive.

3. After-sales service

Shuangfan battery focus on customer experience, our after-sales service is committed to providing customers with timely and effective technical support and solutions.

3.1 technical support: Our technical team will provide customers with technical support, including product installation, use, maintenance and other aspects of guidance.
3.2 repair service: If there is any problem with the product during use, we will provide timely repair service to ensure that customers can quickly return to normal use.
3.3 return service: If customers are not satisfied with the purchased products or have quality problems, we will provide convenient return service to ensure that the rights and interests of customers are fully protected.
3.4 regular return visits: In order to keep abreast of customer usage and needs, we will regularly return visits to customers, collect customer feedback, and continuously optimize our products and services.